we understand the value of your time, effort and comfort in making purchases and have therefore mentioned the cancellation & refund policy.
CANCELLATION BY SITE / CUSTOMER
A customer might cancel an order within 3 working hours by calling at phone number since the order has been placed. We want you to understand that our products are handmade-to-order and have a short shelf life. Once the order is confirmed , it cannot then be reversed.
RETURN & REFUNDS
*Generally all fresh produce once delivered cannot be returned.
For products shipped by us we will gladly accept the return of packages only if a customer intimates goodgrains team within 24 hours post delivery of the product. Please note on account of hygiene reasons some products are not eligible for returns.
Refund/Return policy will only be processed in a situation that the products received are bad, have spoiled or taste differently. This is given to a limit of 24 hours post delivery. Any notice given by a customer post 24 hours from delivery shall not be entertained.
Refunds will be processed through the same online mode within 7 working days.
For more details please see refund policy.
